CALL MANAGEMENT FEATURES FOR BUSINESS
Customize your business phone call management service so your associates and customers have a pleasant and productive experience contacting you. Collaborate seamlessly, unify your communication, and ensure you don’t miss any calls with the most advanced call management features at your agent or team’s command.
Answering Rules
Answering rules give you a business phone system with the flexibility to work around any schedule. Based on a range of options like routing calls for your company’s main number, individual extensions, and mailboxes. Keeping productivity high for your call center, agency, or small business.
Call Forwarding
Always be in the right place at the right time to take calls. Call forwarding is completely transparent to the caller and makes it possible for your company to be on call all the time.
Call Recording/Automatic/On-Demand
Set your phone system to automatically record inbound and outbound calls for individual users or inbound calls for departments. You can easily playback and download recordings anytime or turn your recording feature on or off at your convenience.
Presence
Whether you’re using your desk IP phone, the mobile app, or a soft phone, you can now share your presence status; available, busy, or on hold with your admins or colleagues. Easy to configure and manage, presence across devices is a unique feature only available through Infinity DataTel.
Call Park
Parking a call allows your call manager to hold calls in a virtual location to retrieve them from any desk IP phone in your system. We also support drag and drop to park calls via a web portal.
Call Screening
Take complete control over who can reach your company. Whether it be inbound calls from callers, blocking specific numbers on your cloud phone system, or sending others directly to voicemail.
Shared Lines
Share one phone number across multiple phones and answer calls from any business phone.
Intercom
With intercom you can make announcements to multiple desk phones on our system and to colleagues across all your business office locations.
Paging
Paging lets you make real time one-way announcements to multiple office phones and overhead paging devices.
Call Logging
Call logs keep a complete record of all your call management and fax activity – from conference calls to cold calling. View the name of the caller and number or extension dialed. As well as the time, date, and duration of the call.
Message Alerts
For voice messages get instant notification via email, SMS, popups for mobile or desktop.
Missed Call Notifications
Get notified on your phone system, web portal, or mobile application when you miss a call.
Conference Calls/Meetings
Boost your team efficiency with one click screen sharing from your desktop, mobile application, websites, files and more. Reduce unproductive travels or downtime with video conference calls or have up to 128 people in an audio conference call with local dial and support.
Call Queues
Setup call queues to better allocate staff resources to handle a high volume of calls with a limited amount of phone operator.
Give us a call at 480.493.5999 for more information or let us connect with you.
Contact Infinity DataTel
Phone: (480) 493-5999
Address: 530 E McDowell Rd.
#107-431
Phoenix, AZ 85004
Email: sales@infinitydatatel.com
support@infinitydatatel.com
High-quality VoIP service doesn’t need to come with a high price. Infinity DataTel offers services that don’t break the bank every month. With expert service staff offering exceptional customer care, competitive pricing, and current technology, Infinity DataTel makes choosing a suitable service option right for you.
Voice over Internet Protocol is a cost-effective method of answering your phone needs. While phone companies often charge additional fees for services like multiple lines and call waiting, these features are generally included in the cost of using VoIP.
– Infinity DataTel has the technology and staff to allow your company to begin enjoying the benefits of VoIP service immediately. Ready to find out how we can help your company lower its monthly costs and improve phone service? Contact us now!